How Open Source Software Works: 'Free' User-to-User Assistance?

Published: May 1, 2000
Abstract
Open source software products represent the leading edge of innovation development and diffusion systems conducted for and by users themselves - no manufacturer required. Research into this phenomenon has so far focused on how the major tasks of software development are organized and motivated. But a complete user system requires the execution of null but null tasks as well. In this paper, we explore how the mundane but necessary task of field...
Paper Details
Title
How Open Source Software Works: 'Free' User-to-User Assistance?
Published Date
May 1, 2000
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