E-health: essential and eagerly awaited?

The e-phenomenon has evolved rapidly and e-health is an interesting and instructive area of the e-phenomenon to examine. The UK government is making significant investments in new e-health projects but the healthcare sector has historically been slow to adopt IT solutions. The analysis in this paper of National Health Service (NHS) Direct employs a case study research approach to explore the e-phenomenon. Theoretical models are applied to NHS...