Monitoring and analyzing customer feedback through social media platforms for identifying and remedying customer problems

Published: Aug 25, 2013
Abstract
The tremendous growth and popularity of social media platforms like Twitter, Facebook, etc. provides business organizations an opportunity to monitor the feedback from its customers, identify their problems and take corrective measures. In this paper, we describe a system to automatically monitor and analyze customer feedback through various social media platforms like Facebook, Twitter, etc. and detect issues faced by the customers. Business...
Paper Details
Title
Monitoring and analyzing customer feedback through social media platforms for identifying and remedying customer problems
Published Date
Aug 25, 2013
Journal
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