A critical review of patient satisfaction
Abstract
Purpose This paper aims to review the patient satisfaction literature, specifically meta‐analyses, which critically analyses its theory and use; then to present evidence for perceived service quality as a separate and more advanced construct. Design/methodology/approach Papers that judiciously review the development and application of patient satisfaction were identified; along with studies addressing the conceptual and methodological...
Paper Details
Title
A critical review of patient satisfaction
Published Date
Feb 6, 2009
Volume
22
Issue
1
Pages
8 - 19
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