The Relationship between Organizational Culture and Emotional Labor: The Mediating Effect of Social Support
Abstract
The purpose of this study is to investigate the relationship between organizational culture(constructive and defensive culture) and emotional labor along with the social supports (supervisor support, colleague support). Using data obtained from a survey of 419 flight attendants of a major airline company in south Korea. The results are as follows: Organizational culture had a significant effect on emotional labor. At this point, colleague...
Paper Details
Title
The Relationship between Organizational Culture and Emotional Labor: The Mediating Effect of Social Support
Published Date
Dec 31, 2012
Journal
Volume
20
Issue
4
Pages
115 - 125
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