Organizational culture, critical success factors, and the reduction of hospital errors

The problem of errors in patient care is a critical issue facing hospitals today. An Institute of Medicine [To err is human, building a safer health system. Washington DC: National Academy Press.] study estimates that medical errors are linked to more than 98,000 deaths annually, and that 58% of these error-related deaths are preventable. This paper investigates how organizational culture and specific management techniques (termed critical...