Modernization of the Malcolm Baldrige National Quality Award

Published on Dec 1, 2006in International Journal of Production Research4.577
· DOI :10.1080/00207540500161043
Sang M. Lee59
Estimated H-index: 59
(College of Business Administration),
Kathryn M. Zuckweiler6
Estimated H-index: 6
(College of Business and Technology),
Silvana Trimi21
Estimated H-index: 21
(College of Business Administration)
Quality has been an important competitive strategy of organizations, especially since the 1980s when globalization became reality. In the USA, the Malcolm Baldrige National Quality Award (MBNQA) was established in 1987 to encourage organizations to deploy quality as a competitive strategy. It has recently been suggested that the MBNQA has lost sight of quality. This paper discusses the changing role of quality in the MBNQA criteria from 1988 to 2003 in approximately 5-year intervals in 1988, 1992, 1997 and 2003. The concept of quality is discussed in view of the changing global economy and technology. The evolving role of quality from order winner to order qualifier in the e-global economy is also discussed.
📖 Papers frequently viewed together
2,233 Citations
1,386 Citations
386 Citations
#1Douglas Dow (Melbourne Business School)H-Index: 24
#2Danny Samson (University of Melbourne)H-Index: 34
Last. Steven Ford (Melbourne Business School)H-Index: 1
view all 3 authors...
In his landmark article on total quality management, Powell (1995) lamented the lack of large scale studies investigating quality management practices and performance. This study begins to fill that void using a large, random sample of manufacturing sites. The results show that quality practices can be categorized into nine dimensions. However, not all of them contribute to superior quality outcomes. “Employee commitment,” “shared vision,” and “customer focus” combine to yield a positive correla...
540 CitationsSource
#1Norman GaitherH-Index: 1
#1Gaither FrazierH-Index: 1
Last. Norman GaitherH-Index: 1
view all 1 authors...
36 Citations
#1Michael Beer (Harvard University)H-Index: 31
Top-down total quality management (TQM) programs often fail to create deep and sustained change in organizations. They become a fad soon replaced by another fad. Failure to institutionalize TQM can be attributed to a gap between top management's rhetoric about their intentions for TQM and the reality of implementation in various subunits of the organization. The gap varies from subunit to subunit due to the quality of management in each. By quality of management is meant the capacity of senior t...
298 CitationsSource
#1Sang M. Lee (College of Business Administration)H-Index: 59
#2Boo-Ho Rho (Sogang University)H-Index: 5
Last. S.-G. Lee (College of Business Administration)H-Index: 1
view all 3 authors...
The aim was to test the link between the Malcolm Baldrige National Quality Award (MBNQA) criteria and organizational quality performance. Specifically, this paper focuses on the role of quality information and analysis in quality performance among Korean manufacturing firms. This study also reviews prior research on MBNQA and examines the impact of customer and market management on quality. A survey instrument was developed based on specific criteria of MBNQA. Results suggest that quality inform...
169 CitationsSource
#1David A. Collier (OSU: Ohio State University)H-Index: 17
#2Susan Meyer Goldstein (OSU: Ohio State University)H-Index: 16
Last. Darryl D. Wilson (OSU: Ohio State University)H-Index: 2
view all 3 authors...
20 Citations
#1Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
#2Choong Kwon LeeH-Index: 2
It is curious to find out how chief executive officers (CEOs) think of the Internet and e‐business. Through an analysis of the homepages of CEOs of the Fortune e‐50 companies, we attempted to evaluate the information value of the Websites. The analysis indicates that only a handful of CEOs can be currently regarded as the owners of informative homepages while most CEOs do not appear to be serious in building and maintaining their homepages.
14 CitationsSource
#1Mark D. HannaH-Index: 11
#2W. Rocky NewmanH-Index: 10
This textbook emphasizes two major themes, first, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations - it usually takes coordinated operations to deliver the combination of service and value required to satisfy customers.
14 Citations
#1Darryl D. Wilson (College of Business Administration)H-Index: 1
#2David A. Collier (OSU: Ohio State University)H-Index: 17
The objective of this research is to test the theory and causal performance linkages implied by the Malcolm Baldrige National Quality Award (MBNQA). The survey instrument used a comprehensive set of 101 questions that were directly tied to specific criteria in the 1995 MBNQA Criteria. Results reported here represent the first published article that tests the MBNQA performance relationships and causal model using comprehensive measurement and structural models. In general, our research concludes ...
386 CitationsSource
#1Sime Curkovic (WMU: Western Michigan University)H-Index: 18
#2Steve Melnyk (MSU: Michigan State University)H-Index: 5
Last. Robert B. Handfield (MSU: Michigan State University)H-Index: 73
view all 4 authors...
Since its introduction in 1987, the Malcolm Baldrige National Quality Award (MBNQA) has come to have a major influence in the assessment of quality efforts and systems. Many public and private institutions, for example, use the measures derived from this award programme to carry out self-assessments. Many programmes at the local, state and international levels are based on the MBNQA. Implicit in this evidence is the assumption that the MBNQA adequately captures the major dimensions of Total Qual...
175 CitationsSource
#1Don TapscottH-Index: 19
#2David TicollH-Index: 5
Last. Alex LowyH-Index: 4
view all 3 authors...
From the Publisher: When Transmeta unveiled its remarkable new microprocessors earlier this year, the company's founder, David Ditzel, told the media: "The Internet changes everything. In the future you will no more want to leave your home without your Internet connection than you do without your cell phone today." The Transmeta chips are designed from scratch to facilitate wireless Internet access from Web appliances and ultra-light laptops. Scores of other corporations are scrambling to come u...
754 Citations
Cited By41
Last. Humiras Hardi Purba (UMB: Mercu Buana University)H-Index: 4
view all 2 authors...
view all 1 authors...
This study analyzes the opportunity for PTKIN to reach World Class University using criteria, especially at UIN Sunan Kalijaga Yogyakarta. The quality of an educational institution needs to be continuously improved (continuous improvement) to increase competitiveness. The research used a qualitative approach to the type of case study. Data collection techniques were carried out through; observation, interview and documentation. Furthermore, the research data is presented in a descriptive narrati...
#1Saad Ghafoor (Massey University)H-Index: 1
#2Nigel P. Grigg (Massey University)H-Index: 18
Last. Robin Mann (Massey University)H-Index: 22
view all 4 authors...
This paper presents a bibliometric and thematic review of journal papers specifically related to BE frameworks (BEFs) that are used for national BE awards and advocated by the Global Excellence Mod...
5 CitationsSource
#1Augusta A. Moore (UKC: University of Kent)H-Index: 1
#2Regine Weckauf (UKC: University of Kent)H-Index: 1
Last. Simon A. Black (UKC: University of Kent)H-Index: 11
view all 4 authors...
Increasing human-induced biodiversity decline requires greater effectiveness from conservation organisations, despite constraints on available resources. Lessons from business evaluations such as the Baldrige, EFQM and Deming Prize suggest that significant learning and improvement is possible. Limitations arise in these models where sophistications of management are less well understood by the host organisation, but shortfalls can be overcome by innovative assessment. This study examines the app...
1 CitationsSource
#1Predrag Djordjevic (University of Belgrade)H-Index: 7
#2Marija Panić (University of Belgrade)H-Index: 1
Last. Zivan Zivkovic (University of Belgrade)H-Index: 10
view all 4 authors...
This paper presents the results of an empirical investigation of the impact of leadership on strategy of quality planning in manufacturing companies with a certified Quality Management System (QMS)...
1 CitationsSource
#1Nitin GuptaH-Index: 1
#2Prem VratH-Index: 9
Last. Prem VratH-Index: 30
view all 2 authors...
The purpose of this paper is to compare some major National Quality Award/Business Excellence Models (NQA/BEM) in terms of the criteria employed and their relative weights. It shows that these models vary both in terms of criteria and their weights. Whereas some of them are changing weights frequently, others are almost static. It employs the analytic hierarchy process (AHP) to allocate scores to 12 criteria identified in the model by Agrawal et al. (1998) to propose a modified quality award mod...
4 CitationsSource
The purpose of this paper is to explore two explanations for the Baldrige Award’s decline. The management fashion literature suggests that it is a waning management fad, and the marketing choice literature suggests the likely presence of an ISO 9000 substitution effect.,This exploratory study utilizes data collected on Baldridge Award applications, publications, ISO 9000 certifications and economic indicators. These data are contrasted to explore patterns and trends, and correlation analyses con...
5 CitationsSource
#1Cory R. A. HallamH-Index: 12
#2Ricardo ValerdiH-Index: 21
Last. Carolina Contreras (UTSA: University of Texas at San Antonio)H-Index: 5
view all 3 authors...
Purpose The purpose of this paper is to add to the quality management body of knowledge by solidifying the connection between operational and strategic aspects of lean transformation. Previous research has examined these issues in isolation, demonstrating mixed results in financial and operational efficiencies. The authors show that when operational and strategic changes are jointly considered the likelihood of success for lean transformation increases. Design/methodology/approach The authors pr...
7 CitationsSource
Purpose – The purpose of this paper is to identify and address the underlying causes of costly quality/ethical problems that have prevented companies to achieve and sustain excellence. More broadly, the study has leveraged data from multiple sources to determine root-cause issues and propose a new management model that enables leadership to prevent and effectively address quality/ethical problems by operationalizing excellence. For the purpose of this research, operationalization is defined in t...
11 CitationsSource