Modernization of the Malcolm Baldrige National Quality Award
Volume: 44, Issue: 23, Pages: 5089 - 5106
Published: Dec 1, 2006
Abstract
Quality has been an important competitive strategy of organizations, especially since the 1980s when globalization became reality. In the USA, the Malcolm Baldrige National Quality Award (MBNQA) was established in 1987 to encourage organizations to deploy quality as a competitive strategy. It has recently been suggested that the MBNQA has lost sight of quality. This paper discusses the changing role of quality in the MBNQA criteria from 1988 to...
Paper Details
Title
Modernization of the Malcolm Baldrige National Quality Award
Published Date
Dec 1, 2006
Volume
44
Issue
23
Pages
5089 - 5106
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