Modelling the consequences of e‐service quality

Purpose The purpose of this paper is to model the consequences of achieving better service quality in e‐services. Design/methodology/approach The conceptual model is developed though a survey of literature on e‐services and allied domains and validated through a survey of users of job‐portals in India. Findings The conceptual model finds significant support based on the empirical study. It is seen that the four components of e‐service quality:...