Travelers' behavioral intention toward hotel self-service kiosks usage

Purpose – The purpose of this study is to propose a refined technology acceptance model (TAM) to examine the relationship between factors that affect travelers' use of hotel self-service kiosks. Design/methodology/approach – The target population of the study is domestic travelers whose e-mail addresses are in a publicly available database. The measures in this study were developed based on a thorough review of the previous literature. A...