Trust transfer in the continued usage of public e-services
Abstract
We investigate how public administrations can influence citizens’ continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediates the influence of both trust in the public administration and trust in the Internet on continuance intentions. Trust was influenced by e-service...
Paper Details
Title
Trust transfer in the continued usage of public e-services
Published Date
Sep 1, 2014
Journal
Volume
51
Issue
6
Pages
627 - 640
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History