Abstract
Services, User Services, Customer Service: whatever we call it at our various colleges and universities, it's not just about fixing hardware and software. The biggest part of the services we provide is how we interact with the client, in person, on the phone, and/or via e-mail. It's one thing to have a staff of people who are extremely knowledgeable about the hardware devices and software applications at our institutions. It's another thing to...
Paper Details
Title
Deep in the heart of client services
Published Date
Sep 21, 2003
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Notes
History