Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions

Volume: 22, Issue: 4, Pages: 888 - 914
Published: Mar 11, 2012
Abstract
Inter-customer interactions are important to the operation of self-services in retail settings. More specifically, when self-service terminals are used as part of customers’ checkout processes in retail operations without the explicit involvement of retailers as the direct service providers, inter-customer interactions become a significant managerial issue. In this article, we examine the impact of inter-customer interactions at retail...
Paper Details
Title
Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions
Published Date
Mar 11, 2012
Volume
22
Issue
4
Pages
888 - 914
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.