The Role of Place Identity in Smart Card Adoption

Volume: 16, Issue: 8, Pages: 1205 - 1228
Published: May 17, 2013
Abstract
Public administrations are launching smart cards for citizens’ identification and access to local public services. Despite being focused on citizens’ demands, there is a lack of acceptance of such initiatives. This study explores the key drivers of citizen adoption of smart cards and reveals that, in addition to utilitarian benefits, social processes, such as citizens’ identification with the city, affect individual adoption. The effect of place...
Paper Details
Title
The Role of Place Identity in Smart Card Adoption
Published Date
May 17, 2013
Volume
16
Issue
8
Pages
1205 - 1228
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