Executive Departures Without Client Losses: The Role of Multiplex Ties in Exchange Partner Retention
Abstract
To reduce vulnerability to exchange relationship loss when executives leave, firms often form multiple ties to the same exchange partners. Despite the assumed importance of interorganizational multiplexity for relationship retention, theory and evidence of its effect are lacking. Analysis of a longitudinal sample of client ties of advertising firms confirms that, in general, multiplexity improves retention. However, only relationships that span...
Paper Details
Title
Executive Departures Without Client Losses: The Role of Multiplex Ties in Exchange Partner Retention
Published Date
Apr 1, 2014
Volume
57
Issue
2
Pages
563 - 584
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