The Social Dimension of Service Workers’ Job Satisfaction: The Perspective of Flight Attendants

Volume: 05, Issue: 02, Pages: 160 - 170
Published: Jan 1, 2012
Abstract
The purpose of this study is to investigate the social dimension as a factor which affects service workers’ job satisfaction and the relationship between their job satisfaction and positive affectivity. This study surveyed 450 flight attendants of a major global airline. The results suggest that job satisfaction of flight attendants consists of four main factors: job itself (job motivation, job characteristic, authority, and responsibility), job...
Paper Details
Title
The Social Dimension of Service Workers’ Job Satisfaction: The Perspective of Flight Attendants
Published Date
Jan 1, 2012
Volume
05
Issue
02
Pages
160 - 170
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