A hybrid approach for personalized service staff recommendation
Abstract
In this study, we established a novel set of service procedures that epitomize the human-centered spirit of service. By using self-organizing maps and collaborative filtering recommendation, we developed a mechanism that links the two service procedures of selecting service staff members and how customers decide tip amounts based on perceived value. Through the proposed mechanism, the recommender system could effectively predict customer...
Paper Details
Title
A hybrid approach for personalized service staff recommendation
Published Date
Oct 9, 2015
Volume
19
Issue
1
Pages
149 - 163
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