The Importance of Confirming Citizens’ Expectations in e-Government

Pages: 103 - 111
Published: Jan 1, 2010
Abstract
Satisfying consumer needs is a core principle of marketing. However, in the context of e-government, most studies up to now have focused on adoption models such as Technology Acceptance Model or Theory of Planned Behavior, forgetting citizens’ needs, demands or expectations. To overcome this, in this work we analyze how confirmation of citizens’ expectations may influence citizens’ perceptions and behavioral intentions in the e-government...
Paper Details
Title
The Importance of Confirming Citizens’ Expectations in e-Government
Published Date
Jan 1, 2010
Pages
103 - 111
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