The Effect of the Work and Physical Environment on Hospital Nurses' Perceptions and Attitudes: Service Quality and Commitment

This study investigates the effect of the physical and work environments of a hospital on nurses' perceptions of and attitudes toward the hospital. Using a unique dataset resulting from a quasi-experiment in which the hospital under study added a new wing to its existing facility, the authors add to the literature by empirically analyzing how physical and work environment factors influence the nurses' perceptions on two key outcome measures:...