Mary C. Lacity
University of Missouri
InsourcingKnowledge process outsourcingInformation technologyEngineeringBusinessMarketingWork (electrical)Information systemProcess managementProcess automation systemOperations managementOffshore outsourcingManagement information systemsOffshoringPublic relationsIndustrial organizationComputer scienceOutsourcingKnowledge managementBusiness process
242Publications
44H-index
9,488Citations
Publications 226
Newest
#1Mary C. Lacity (MU: University of Missouri)H-Index: 44
#2Shaji A. Khan (UMSL: University of Missouri–St. Louis)H-Index: 11
2 CitationsSource
#1Mary C. LacityH-Index: 44
#2Rajiv SabherwalH-Index: 35
Last. Carsten SørensenH-Index: 26
view all 3 authors...
#1Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 67
#2Chris Sauer (University of Oxford)H-Index: 21
Last. Mary C. Lacity (MU: University of Missouri)H-Index: 44
view all 3 authors...
1 CitationsSource
#1Mary C. LacityH-Index: 44
#2Rajiv SabherwalH-Index: 35
Last. Carsten SørensenH-Index: 26
view all 3 authors...
#1Mary C. LacityH-Index: 44
#2Rajiv SabherwalH-Index: 35
Last. Carsten SørensenH-Index: 26
view all 3 authors...
This paper presents seven scholarly commentaries on Hirschheim’s “Against Theory” essay published in this issue of the Journal of the Association for Information Systems. Each commentary is written by a renowned IS researcher. Following the individual commentaries is Hirschheim’s response to the commentaries. Each commentary provides an insightful exegesis on theory in its own right and, collectively, the commentaries and response provide thought-provoking reflections for researchers in IS and b...
Source
#1Mary C. LacityH-Index: 44
#2Rajiv SabherwalH-Index: 35
Last. Carsten SørensenH-Index: 1
view all 3 authors...
1 Citations
#1Rens ScheepersH-Index: 23
#2Mary C. LacityH-Index: 44
Last. Leslie P. WillcocksH-Index: 67
view all 3 authors...
#1Rens ScheepersH-Index: 23
#2Mary C. LacityH-Index: 44
Last. Leslie P. WillcocksH-Index: 67
view all 3 authors...
Interest is growing in using cognitive automation (CA) tools to handle customer enquiries, but there is a dearth of cases that illustrate best practice. We describe the CA journey of Deakin University, an early adopter of CA technology. Deakin, an Australian university, is using IBM Watson (an example of a question-and-answer CA application) to automate the answering of questions from students (the university's "customers"). We identify the value gained from Deakin's CA investment and provide ke...
9 Citations
#1Rens ScheepersH-Index: 23
#2Mary C. LacityH-Index: 44
Last. Leslie P. WillcocksH-Index: 67
view all 3 authors...
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