J. Haynes
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Within the UK, the patients’ voice is becoming more powerful politically, due to the recognition of the importance of their voice in service development and delivery (Department of Health (DoH) 2008). This commitment towards hearing individual voices has been further endorsed in the National Health Service (NHS) Constitution (DoH 2009), and Liberating the NHS (DoH 2010). All of these reports highlight the need for the NHS to utilise the voices of its users in assessing the quality of the care pr...