Xingyang Lv
Southwestern University of Finance and Economics
Competence (human resources)Mainland ChinaAestheticsValence (psychology)HospitalityScarcityAdvertisingIdentification (biology)Empirical researchFeelingProduct (category theory)Developmental psychologyPublic healthService qualityBusinessHaptic technologyRegression analysisArtificial intelligencePsychologyEconomicsMarketingInterpersonal communicationNatural disasterConstruct (philosophy)Social distanceExpectancy theoryTourismChinaMind–body problemPerspective (graphical)GeographySocial loafingPerceptionValue (ethics)DestinationsGreen consumptionCustomer engagementLoyaltyStereotype content modelExplanatory powerDistrustCounterproductive work behaviorTest (assessment)Perceived controlImpulse (psychology)Rural tourismQuality (business)Mortality salienceDestination imageObserver (special relativity)Dark tourismImperfectService (business)SincerityEnthusiasmResearch methodCustomer reviewsEmotional bondTourist destinationsKnowledge hidingTravel experienceReversal effect2019-20 coronavirus outbreakCoronavirus disease 2019 (COVID-19)Time pressureJoint evaluationExperimental methodsResearch findingsAffect (psychology)Mental imageProcess (engineering)Visitor patternOverconfidence effectSocial mediaHospitality industryPeer-to-peerAnxietyMoral disengagementStructural equation modelingApplied psychologySocial psychologyExploratory researchInformation processingPandemicEnvironmental planningSensory system
15Publications
5H-index
131Citations
Publications 17
Newest
#1Xingyang Lv (SWUFE: Southwestern University of Finance and Economics)H-Index: 5
#2Ruihua Lu (SWUFE: Southwestern University of Finance and Economics)
Last. Yang Yang (SWUFE: Southwestern University of Finance and Economics)H-Index: 1
view all 5 authors...
Abstract null null Research in dark tourism has been ongoing for over two decades. Although in practice, many dark tourism destinations adjusted the lighting of the display environment to influence tourist experience, little is known about the sensory stimulation of non-text related content (e.g., lighting of the environment or darkness of visual materials) on dark tourists' psychological experience. This study examined the influence of visual darkness on tourists' dark experience and explored t...
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#1Xingyang Lv (SWUFE: Southwestern University of Finance and Economics)H-Index: 5
#2Yufan Yang (SWUFE: Southwestern University of Finance and Economics)
Last. Hong Xu (NKU: Nankai University)
view all 0 authors...
Abstract null null Artificial intelligence (AI) service failures are inevitable in hospitality companies; thus, how AI service recovery retains customers is an issue that cannot be ignored. This article focuses on AI service recovery, abandoning the traditional “intelligence quotient” thinking and exploring the recovery effect of empathy response from the perspective of emotional intelligence. Using four experimental scenarios, the results indicate that, in service recovery, a high-empathy AI re...
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#1Yue Liu (SWUFE: Southwestern University of Finance and Economics)H-Index: 1
#2Xingyang Lv (SWUFE: Southwestern University of Finance and Economics)H-Index: 5
Last. Ziyan Tang (Sichuan University)H-Index: 1
view all 3 authors...
Abstract Quantified self refers to the process consumers collect, analyze to reflect, control, and optimize their behaviors, thus obtaining self-knowledge. Since the COVID-19 pandemic has changed our lives dramatically, this research aims to explore how mortality salience caused by COVID-19 affects people's quantified self behavior. The current study used an online survey and the experimental method to test multiple research hypotheses. The results indicated that mortality salience has a positiv...
11 CitationsSource
#1Xingyang Lv (SWUFE: Southwestern University of Finance and Economics)H-Index: 5
#2Rui Zhang (SWUFE: Southwestern University of Finance and Economics)
Last. Qiuyun Li (TUFE: Tianjin University of Finance and Economics)H-Index: 1
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ABSTRACT In online travel communities, value can be both co-created and co-destroyed. Many recent studies have investigated value co-creation and its causes and effects. However, the internal mechanisms of value co-destruction caused by customers’ interactions remain underexplored. This study empirically examines the value co-destruction expressive behaviors, their outcomes, and the negative perceptions and behaviors of online travel communities. The findings indicate that social loafing and kno...
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#1Xingyang Lv (SWUFE: Southwestern University of Finance and Economics)H-Index: 5
#2Yue Liu (SWUFE: Southwestern University of Finance and Economics)H-Index: 1
Last. Qiuyun Li (TUFE: Tianjin University of Finance and Economics)H-Index: 1
view all 4 authors...
Abstract Shared accommodations (e.g., Airbnb) are growing rapidly with ever-increasing attention given to the features of the home decoration style and a homely atmosphere. Similar to an old saying, “Love me, Love my dog”, it has been established that the perception of hosts’ service quality is integrated with customers’ evaluations of house amenities. However, little is known about the influence of service attitude (how it is perceived by guests) on customers’ sensory experience, which is key t...
10 CitationsSource
#1Xingyang Lv (SWUFE: Southwestern University of Finance and Economics)H-Index: 5
#2Yue Liu (SWUFE: Southwestern University of Finance and Economics)H-Index: 1
Last. Chunxiao Li (NKU: Nankai University)H-Index: 7
view all 5 authors...
Abstract As artificial intelligent technologies have been increasingly applied in tourism and hospitality industry, the service failure caused by artificial intelligence assistant and how to recover them are worth empirical studying. Laboratory experiments were employed to test the impact of cuteness in service failure, with effective manipulation of cute appearance, cute voice and cute language style of artificial intelligence assistant. By utilizing three studies with seven experiments, this r...
13 CitationsSource
#1Xingyang Lv (SWUFE: Southwestern University of Finance and Economics)H-Index: 5
#2Ailing Wu (NKU: Nankai University)H-Index: 1
This study investigates the contribution of extraordinary positive sensory experiences to the development of destination brand love utilizing two studies. Study 1, based on online reviews, finds th...
6 CitationsSource
#1Jiaojiao Sun (Suzhou University of Science and Technology)H-Index: 1
#2Xingyang Lv (SWUFE: Southwestern University of Finance and Economics)H-Index: 5
Abstract Embodiment is a key under-researched component of dark tourism experiences. Qualitative and experimental methods were applied in four studies to reveal the bidirectional body–mind synchronization in dark tourism experiences. Taking the Chernobyl zone as a case, we first prove the mind-to-body pathway in which the dark experience exerts a measurable effect on the participants' sensory expression in photographs and sketches. We then discover the body-to-mind pathway in which the expressio...
12 CitationsSource
#1Chunxiao Li (NKU: Nankai University)H-Index: 7
#2Yuting Wang (NKU: Nankai University)H-Index: 1
Last. Hui Li (NKU: Nankai University)H-Index: 141
view all 4 authors...
Abstract By its very nature, tourism is a temporary experience. But how time scarcity makes an impact on tourists' impulse buying is still unclear. By looking into the role played by travel experience and overconfidence, this study explores the mechanism behind the influence of time scarcity on tourist impulse buying of local products through an integrated series of experiments together with a post-trip survey. The results show that the interaction between time scarcity and travel experience aff...
9 CitationsSource
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