Eyong B. Kim
University of Hartford
Decision support systemThe InternetAdvertisingScheduling (computing)Information technologyBusinessProject managementMarketingInformation systemWeb pageData scienceOnline databasePurchasingPopularityPerceived satisfactionUser satisfactionDecision support toolsSurvey resultApplication areasManagement levelComputer scienceElectronic data interchangeOperations researchManagement scienceKnowledge managementInformation and Communications TechnologyUser interfaceTaxonomy (general)
4Publications
4H-index
402Citations
Publications 4
Newest
#1Eyong B. Kim (UHart: University of Hartford)H-Index: 4
#2Sean B. Eom (SEMO: Southeast Missouri State University)H-Index: 21
This survey provides newly reported approaches to the design and development of DSSs published in peer reviewed journals. DSS applications were searched using the online database ABI/INFORM complete, which is available on the web through ProQuest. The collected 80 specific DSS applications, where were published in 41 journals, are analyzed to examine the development pattern of DSS in the time period of 2002-2012. This paper summarizes the survey results according to 1 the area of application, 2 ...
12 CitationsSource
#1Sean B. Eom (SEMO: Southeast Missouri State University)H-Index: 21
#2Eyong B. Kim (UHart: University of Hartford)H-Index: 4
To extend two previous surveys of specific decision support system (DSS) applications over the period (January 1971–December 1994), we have conducted a follow-up survey covering the period between 1995 and 2001. A total of 210 published applications are identified. To examine the development pattern of a specific DSS over time, we analysed and summarized the survey results according to (1) the area of application, (2) the year of publication in each area of application, (3) the distribution of u...
121 CitationsSource
#1Eyong B. Kim (UHart: University of Hartford)H-Index: 4
#2Sean B. EomH-Index: 21
Complementary to the increasing popularity of the Internet and WWW, electronic commerce (e‐commerce) has become a fast emerging industry and a significant global economic force. The online retail stores need to attract more visitors and convert them into the customers who actually purchase the products or services. To achieve this goal, these stores need to endeavor to enhance customers’ satisfaction to maintain positive relationships with customers. Satisfied customers have a higher chance of p...
90 CitationsSource
#1Sean B. Eom (SEMO: Southeast Missouri State University)H-Index: 21
#2Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
Last. C. Somarajan (SEMO: Southeast Missouri State University)H-Index: 1
view all 4 authors...
To extend a previous survey of specific decision support system (DSS) applications over the period (January 1971–April 1988), we have conducted a follow-up survey of DSS applications published between May 1988 and December 1994. Two hundred seventy-one published applications are identified. This survey reveals that there appear to be more creative applications of optimisation and suggestion model-based DSS than simulation-based applications. This is evidenced by a proportional increase of optimi...
183 CitationsSource