Myung-Sook An
Emotional laborPsychologySocial supportConstructiveSupervisorService (business)Flight attendantOrganizational cultureSocial psychologyEmotional exhaustion
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The purpose of this study is to investigate the relationship between organizational culture(constructive and defensive culture) and emotional labor along with the social supports (supervisor support, colleague support). Using data obtained from a survey of 419 flight attendants of a major airline company in south Korea. The results are as follows: Organizational culture had a significant effect on emotional labor. At this point, colleague support mediated the relationship between constructive cu...
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