Youn Sung Kim
College of Business Administration
AdvertisingService providerEngineeringSERVQUALService qualityBusinessPsychologyService level objectiveMarketingOrder (exchange)Customer satisfactionChinaProcess managementQuality management systemOperations managementQuality (business)Service (business)Computer scienceKnowledge managementQuality managementExploratory research
18Publications
3H-index
37Citations
Publications 31
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#1Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
#2DonHee Lee (College of Business Administration)H-Index: 13
Last. Youn Sung Kim (College of Business Administration)H-Index: 3
view all 3 authors...
The Industry 4.0 era requires new quality management systems due to the ever increasing complexity of the global business environment and the advent of advanced digital technologies. This study presents new ideas for predictive quality management based on an extensive review of the literature on quality management and five real-world cases of predictive quality management based on new technologies. The results of the study indicate that advanced technology enabled predictive maintenance can be a...
24 CitationsSource
#1Sang M. LeeH-Index: 59
#2DonHee LeeH-Index: 13
Last. Youn Sung KimH-Index: 3
view all 3 authors...
This study aims to determine factors influence on the share of services in international trade of Hong Kong and Macao based on the statistical data and analytical reviews of Hong Kong's Census and Statistics Department, World Trade Organization's Statistics, and International Trade Statistics. As Eastern subregion of the Asian continent, the performance of services in both special administrative regions (SARs) of China have shown the competitiveness in international trade according to the WTO’s ...
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This study examines possible factors influencing on the share of services in international trade of Japan. Until China overtook in 2004, Japan had stayed as the leading Asian exporter. Together with the United States and Germany, Japan was one of the major exporter of value added in final demand for many countries around the world. While the most of major OECD countries were carrying on economic growth through the export expansions for the past ten years, the proportion of exports to Japan’s GDP...
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