Miguel Guinalíu
University of Zaragoza
The InternetAdvertisingEngineeringFinancial servicesBusinessLoyalty business modelPsychologyMarketingUsabilityWork (electrical)Customer satisfactionConsumer behaviourOrder (business)LoyaltyVirtual communityContext (language use)Intention to usePublic relationsWeb usabilityReputationKnowledge managementStructural equation modelingSocial psychology
51Publications
27H-index
5,417Citations
Publications 51
Newest
#1Carlos FlaviánH-Index: 51
#2Miguel GuinalíuH-Index: 27
Last. Yuntao LuH-Index: 1
view all 3 authors...
PurposeWith the popularity of mobile devices and new technologies, such as NFC, mobile payment, which is taking the place of credit cards and cash as the chief payment method, is attracting more and more attention Thus, this paper aims to investigate the main determinants of mobile payment use intention and proposes a model of mobile payment adoption, integrating mindfulness as a major factor Design/methodology/approachData for the study were collected through an online survey of a representativ...
5 CitationsSource
#1Daniel Belanche (University of Zaragoza)H-Index: 16
#2Luis V. Casaló (University of Zaragoza)H-Index: 30
Last. Miguel Guinalíu (University of Zaragoza)H-Index: 27
view all 4 authors...
Purpose With social exchange theory as a basis, the purpose of this paper is to seek a better understanding of advice processes in online travel communities, which offer crucial advice for travelers’ decisions. It also predicts that relational capital variables (commitment, reciprocity perceptions) moderate the main relationships. Design/methodology/approach Data from a web survey of 456 users of online travel communities affirm the scale’s validity and provide the input for structural equation ...
15 CitationsSource
#1Carlos FlaviánH-Index: 51
#2Miguel GuinalíuH-Index: 27
Last. Pau JordanH-Index: 1
view all 3 authors...
Purpose The purpose of this paper is to examine, among the possible causes, whether trust in the leader is one of the most relevant factors on the success of a virtual work team by analyzing different antecedents of the trust and its consequences. Design/methodology/approach The influence that certain physical and behavioral characteristics of the leader (attractiveness, empathy and justice) exert on the degree of trust is evaluated. On the other hand, the influence of trust on the efficiency of...
12 CitationsSource
#1Luis V. CasalóH-Index: 30
#2Carlos FlaviánH-Index: 51
Last. Yuksel EkinciH-Index: 32
view all 4 authors...
Source
#1Luis V. Casaló (University of Zaragoza)H-Index: 30
#2Carlos Flavián (University of Zaragoza)H-Index: 51
Last. Yuksel Ekinci (University of Reading)H-Index: 32
view all 4 authors...
The influence of positive online consumer reviews on a traveler's decision making remains unclear. To better understand the perceived usefulness of online reviews, this study conducts two experiments using positive and negative online consumer reviews. Study results suggest that high risk-averse travelers find negative online reviews more useful than positive reviews. For positive online reviews, high-risk averse travelers feel expert reviewers' postings, travel product pictures, and well-known ...
89 CitationsSource
#1Luis V. Casaló (University of Zaragoza)H-Index: 30
#2Carlos Flavián (University of Zaragoza)H-Index: 51
Last. Yuksel Ekinci (University of Reading)H-Index: 32
view all 4 authors...
Abstract Travelers’ hotel booking behaviors increasingly depend on peers' opinions and online ratings. This study investigates the effects of online hotel ratings on travelers' attitudes toward the hotel and booking intentions, using a 2 × 2 experimental research design. The results suggest that online rating lists are more useful and credible when published by well-known online travel communities (e.g., TripAdvisor). More favorable attitudes toward a hotel and higher booking intentions emerge w...
156 CitationsSource
#1Miguel Guinalíu (University of Zaragoza)H-Index: 27
#2Pau Jordan (University of Zaragoza)H-Index: 1
Source
#1Luis V. CasalóH-Index: 30
#2Carlos FlaviánH-Index: 51
Last. Miguel GuinalíuH-Index: 27
view all 3 authors...
Source
#1Daniel Belanche (University of Zaragoza)H-Index: 16
#2Luis V. Casaló (University of Zaragoza)H-Index: 30
Last. Miguel Guinalíu (University of Zaragoza)H-Index: 27
view all 3 authors...
The success of relationship marketing strategies depends, among other things, on the emotional personal situation of consumers. This article analyzes the influence that consumer happiness, a general affective state or mood, might have on relations between the main variables associated with relationship marketing—that is, commitment, satisfaction, and trust. The traditional causal effects between satisfaction–trust, satisfaction–affective commitment, and trust–affective commitment are confirmed. ...
27 CitationsSource
#1Luis V. CasalóH-Index: 30
#2Carlos FlaviánH-Index: 51
Last. Miguel GuinalíuH-Index: 27
view all 3 authors...
Helping new members acculturate into online communities is crucial to developing successful and sustainable communities, but the process remains unexplored. To address this topic, this paper analyses antecedents and consequences of member's integration into online travel communities. Results show perceived similarity and reciprocity affect integration. Both integration and satisfaction with the community influence community participation. Finally, perceived reciprocity positively affects both sa...
55 CitationsSource