Till J. Winkler
FernUniversität Hagen
Information technologyInformation managementBusinessGovernmentGrounded theoryHealth careMarketingSoftware as a serviceInformation systemProcess managementInformation Technology Infrastructure LibraryStochastic gameIT service managementContext (language use)Corporate governancePublic relationsComputer scienceKnowledge managementCloud computingContingencyTransaction cost
53Publications
7H-index
256Citations
Publications 45
Newest
#1Henner GimpelH-Index: 16
Last. Till J. WinklerH-Index: 7
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While mobile health (mHealth) apps play an increasingly important role in digitalized health care, little is known regarding the effects of specific mHealth app features on user satisfaction across different healthcare system contexts. Using personal health record (PHR) apps as an example, this study identifies how potential users in Germany and Denmark evaluate a set of 26 app features, and whether evaluation differences can be explained by the differences in four pertinent user characteristics...
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While providers of information technology (IT) services widely rely on reference models for IT service management (ITSM) practices, little is known about the actual configurations of these practices, referring to the patterns in which service providers adopt these practices at different maturity stages. We analyze how practice configurations reflect a provider’s ITSM capability and how this capability contributes to provider performance. This study addresses two gaps in the ITSM literature. Firs...
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#1Till J. WinklerH-Index: 7
#1Till J. WinklerH-Index: 7
Last. Tina Blegind JensenH-Index: 12
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#1Till J. WinklerH-Index: 7
#2Jochen Wulf (HSG: University of St. Gallen)H-Index: 12
Information technology service management (ITSM) has become the prevalent management approach to the provision of IT services worldwide. Researchers and practitioners, however, still lack an understanding regarding through which mechanisms and in which strategic contexts an ITSM capability contributes most to information systems (IS) effectiveness. Grounded in a service-dominant logic, we hypothesize that ITSM capability contributes to IS effectiveness through sustaining the alignment of the IS ...
10 CitationsSource
#1Jan Jöhnk (Fraunhofer Society)H-Index: 2
#2Severin Oesterle (University of Bayreuth)H-Index: 2
Last. Nils Urbach (University of Bayreuth)H-Index: 18
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#2Till J. WinklerH-Index: 7
Last. Daniel HardtH-Index: 13
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1 Citations
#1Alexander Benlian (Technische Universität Darmstadt)H-Index: 33
#2William J. Kettinger (Clemson University)H-Index: 37
Last. Till J. WinklerH-Index: 7
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Cloud computing is an evolution of computer technology and a dominant business model for delivering information technology (IT) infrastructure, components, and applications. With cloud computing, a...
29 CitationsSource
#1Till J. WinklerH-Index: 7
#2Michael WesselH-Index: 11
1 Citations