Sertan Kabadayi
Fordham University
AdvertisingService providerFinancial servicesConceptual frameworkSociologyBusinessCommunication channelPsychologyMarketingRefugeePolitical scienceConsumer behaviourLoyaltyContext (language use)Service (business)Value creationPublic relationsComputer scienceKnowledge managementTransformative learningSocial psychologyConceptualization
Publications 47
#6Ye Zhang (FAU: Florida Atlantic University)H-Index: 1
Abstract null null The hospitality industry increasingly adopted well-being practices. However, academic literature has neglected to understand how hospitality organizations design services to improve well-being for customers, employees, communities, and societal and environmental well-being. This paper develops a novel concept, Transformative Hospitality Services (THS), which emanates from an ecosystem view and considers hospitality services as holding the possibility to transform the well-bein...
1 CitationsSource
#1Silke Boenigk (UHH: University of Hamburg)H-Index: 12
#2Aaron A. Kreimer (UHH: University of Hamburg)H-Index: 2
Last. Sertan Kabadayi (Fordham University)H-Index: 16
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Transformative service initiatives (TSIs) refer to activities by organizations (public, private, nonprofit) or volunteers to serve people experiencing vulnerabilities, including long-term challenge...
The hospitality industry has been hard hit by the ongoing pandemic caused by the COVID-19 virus. As restaurants develop comprehensive reopening plans, consumers may still have mixed feelings about simple things such as going out for a meal. This paper explores wellbeing perceptions of restaurant diners. Based on the analysis of semi-structured interviews, this paper reveals that wellbeing in hospitality is a collective concept comprised of multiple domains of a service system, including macro, m...
3 CitationsSource
1 CitationsSource
#1Silke BoenigkH-Index: 12
#1Silke BoenigkH-Index: 2
Last. Nina SmidtH-Index: 1
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The global refugee crisis is a complex humanitarian problem. Service researchers can assist in solving this crisis because refugees are immersed in complex human service systems. Drawing on marketi...
2 CitationsSource
#1Jörg FinsterwalderH-Index: 12
#2Sertan KabadayiH-Index: 16
Last. Silke Boenigk (UHH: University of Hamburg)H-Index: 2
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Purpose: The overarching goal of this paper is to increase awareness among researchers and practitioners that refugees are disproportionally impacted by COVID-19, which increases their suffering Second, it extends a recently introduced transformative refugee service experience framework by integrating and conceptualizing refugees' resource and service inclusion during a pandemic Third, it explores lessons learned and implications from the COVID-19 pandemic for the future of service research and ...
3 CitationsSource
#1Achilleas Boukis (University of Sussex)H-Index: 11
#2Sertan Kabadayi (Fordham University)H-Index: 16
Abstract This conceptual paper aspires to provide a theoretically sound understanding of the value creation process of a specific value network (i.e., firm–employee context). Drawing on service-logic and resource-based frameworks, a classification of four diverse resource types in an organizational context is introduced (i.e., core, augmented, add-on, peripheral resources), based on their exchangeability and their contribution to employees' value creation and co-creation. This classification ena...
4 CitationsSource
#1Sertan KabadayiH-Index: 16
Last. Sven TuzovicH-Index: 11
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Abstract: Purpose – This viewpoint article synthesizes the widespread economic impact of the outbreak of COVID-19 and presents a new concept, service mega-disruptions (SMDs), that refer to fast moving market disturbances at a massive scale caused by a pandemic. The purpose of this viewpoint article is to offer a framework to recognize the impact of SMDs on service ecosystems, and a call to action for service researchers in light of the COVID-19 outbreak. Design/methodology/approach – The viewpoi...
25 CitationsSource
#1Simon Hazee (UCL: Université catholique de Louvain)H-Index: 6
#1Simon Hazée (UCL: Université catholique de Louvain)
Last. Sertan Kabadayi (Fordham University)H-Index: 16
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Organizations increasingly develop and offer sharing services enabled by means of product-service systems (PSS). However, organizations offering sharing-based PSS face a unique set of design challenges and operational risks. The purpose of this paper is to provide researchers and practitioners with customer-based insights into service delivery system design and risk management for sharing-based PSS operational success.,This qualitative study combines in-depth interviews with supplementary, multi...
4 CitationsSource
#1Sertan KabadayiH-Index: 16
#2Kejia HuH-Index: 1
Last. David D. DobrzykowskiH-Index: 16
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Caring for older adults is an increasingly complex and multi-dimensional global concern. This article provides a comprehensive definition of the older adult care experience and discusses its key components to help practitioners deliver older adult-centered care to maximize well-being outcomes for older adults.,Based on prior research on service operations, service experience, person-centered care and the unique, evolving needs of older adults regarding their care, this paper develops a conceptua...
3 CitationsSource