Piyush Sharma
Curtin University
AdvertisingEmpirical researchEmerging marketsService qualityConceptual frameworkSociologyBusinessPsychologyEconomicsMarketingCustomer satisfactionPerspective (graphical)Consumer behaviourTest (assessment)Impulse (psychology)Context (language use)Service (business)Public relationsKnowledge managementSocial psychology
Publications 178
Abstract null null The growing significance of Asia in global trade has meant that service organizations within the region need to build robust relationships with customers that may reside in nations with different socio-cultural backgrounds. This paper draws on the theories of social exchange and social capital to examine how Indonesian service providers build B2B relationships with their Asian customers in the region, when the customers are from non-Islamic nations. This study used a survey to...
#1Piyush SharmaH-Index: 26
#2Akiko UenoH-Index: 8
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#1Ashish Malik (Northumbria University)H-Index: 15
#2Jasmin Mahadevan (Pforzheim University of Applied Sciences)H-Index: 8
Last. Tuyet-Mai Nguyen (Griffith University)H-Index: 4
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Abstract This paper analyzes the role of innovation in cross-border business-to-business (B2B) relationships within the born-global information technology (IT) industry to unmask the assertion that some nations, such as India, are simply ‘less innovative’ than others. We reveal a dark side in B2B relationships that masks, claims and prevents innovation. The dark side in innovation in the Indian IT industry is often manifested via three mechanisms of power; namely, a) masking the true ownership o...
1 CitationsSource
#1Tak Yan Leung (Open University of Hong Kong)H-Index: 15
#2Piyush Sharma (Curtin University)H-Index: 26
Abstract This paper investigates the mediating role of innovation performance in the effects of R&D intensity and R&D internationalization on firm performance, using 1540 firm-year observations from a balanced panel of 385 privately-owned firms listed on the Shanghai and Shenzhen stock exchanges. Results show a negative effect of R&D intensity on short-term (profitability) and positive effect on long-term (firm value) financial performance but no significant effect on export (sales) performance....
1 CitationsSource
#2L.S. Ganesh (Indian Institute of Technology Madras)H-Index: 18
#4Piyush Sharma (Curtin University)H-Index: 26
Last. Vidyasagar PotdarH-Index: 27
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#1Nebojsa S. DavcikH-Index: 10
#2Silvio Cardinali (Marche Polytechnic University)H-Index: 8
Last. Elena Cedrola (University of Macerata)H-Index: 6
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Abstract One of the main challenges for small and medium enterprises (SMEs) is how to leverage their R&D activities in the international markets but current literature offers mixed evidence and inconclusive models in this regard. This paper addresses this gap by exploring the role of international R&D activities in the impact of SMEs’ technological and marketing capabilities on their performance. The authors use in-depth interviews with five Italian SMEs recognized as particularly innovative fir...
6 CitationsSource
#1Ashish MalikH-Index: 15
#2Piyush SharmaH-Index: 26
Last. Yama TemouriH-Index: 15
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Abstract Despite the growing importance of regional innovation systems as agglomerations of firms and actors that possess technical, leadership and managerial endowments for innovation and R&D activities, their impact on the evolution of global innovation hubs is still unclear. We address this gap by investigating the multiple influences of macro-, meso- and micro-level factors in the formation of global innovation hubs, using a comparative qualitative case study design with four MNEs operating ...
4 CitationsSource
#1Yameng Zhang (SYSU: Sun Yat-sen University)H-Index: 1
#2Piyush Sharma (Curtin University)H-Index: 26
Last. Wu Zhan (USYD: University of Sydney)H-Index: 8
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Abstract This study explores two reasons for why and when firm innovation may not benefit from the presence of foreign technocrats in top management teams, who represent a ‘minority-in- minority’ status due to their membership of two minority sub-groups (foreigners and technology experts). First, foreign technocrats may face greater social barriers to exert their human capital because their minority-in-minority status brings about twice as much pressure from the majority (the double jeopardy hyp...
1 CitationsSource