DonHee Lee
College of Business Administration
Service qualityBusinessPsychologyNursingHealth careMarketingOrganizational performanceCustomer satisfactionProcess managementHuman resource managementOperations managementQuality (business)Service (business)Healthcare industryResearch modelPublic relationsIndustrial organizationComputer scienceSupply chain managementCertificationMedical educationKnowledge managementStructural equation modelingQuality management
46Publications
13H-index
753Citations
Publications 46
Newest
#1Kwan Soo Hong (KMU: Keimyung University)H-Index: 2
#2DonHee Lee (Inha University)H-Index: 13
This study investigates the effects of operational innovations, such as application of advanced information technology (IT) systems and supported knowledge and skills (SKSs), on care quality and customer loyalty in the healthcare industry. A research model is proposed based on previous studies and examined the relationships among the constructs using the structural equation modeling approach. Research data were collected through a survey of patients and employees of participating hospitals in Ko...
5 CitationsSource
Purpose: The purpose of this study is to examine the effects of educational service quality, participation intention, and educational performance in action learning class. Methods: The proposed research model is tested using structural equation modeling for hypotheses based on the data collected fro...
2 CitationsSource
#1DonHee Lee (College of Business Administration)H-Index: 13
#2Marc J. Schniederjans (College of Business Administration)H-Index: 30
The purpose of this paper is to present a theoretical framework of testable propositions based on a current literature review. We uniquely view a firm's corporate social responsibility (CSR) commitment through a theoretical lens of social capital in supply chain management (SCM). Utilising a literature review framework, this paper proposes a set of testable propositions as a framework to further research CSR, sustainable supply chain management, and social capital. Through prior research we expl...
1 CitationsSource
#1DonHee Lee (KMU: Keimyung University)H-Index: 13
The purpose of this study is to examine the measurement dimensions of healthcare service quality proposed in previous studies, quality awards, and service quality accreditation and/or certification systems in the international community. Based on this review, a comprehensive set of healthcare service quality (HEALTHQUAL) measurement items is derived focusing on care processes and results. Thus, the study investigated priorities among the nine measurement items identified through 368 patients and...
38 CitationsSource
#1Youn Sung Kim (College of Business Administration)H-Index: 3
#2DonHee Lee (College of Business Administration)H-Index: 13
Last. Ju hang ChaH-Index: 1
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This study proposes an efficient service delivery system using a blueprinting approach to service innovation in private educational institutions. This case study presents a flow chart based on administration blueprinting of a private preparatory school for college entrance examination, located in South Korea, to streamline process criteria based on administrative procedures for students and their parents. The results of the case study provide useful planning information for successful implementa...
Source
#1DonHee Lee (College of Business Administration)H-Index: 13
#2Kai K. Kim (Bryant University)H-Index: 1
The purpose of this study is to examine the effects of healthcare service quality (HEALTHQUAL) measurement items. First, the proposed measurement items for HEALTHQUAL were tested using data collected from a hospital in South Korea with more than 500 beds. The data set included 365 patients and 232 public respondents. ANOVA and t-tests were used to perform a comparative analysis of HEALTHQUAL measurement items among three patient treatment groups (inpatients, outpatients, and family members of pa...
6 CitationsSource
#1Seong No Yoon (Edward Waters College)H-Index: 7
#2DonHee Lee (College of Business Administration)H-Index: 13
Last. Marc J. Schniederjans (College of Business Administration)H-Index: 30
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This study examines the effects of innovation leadership and supply chain (SC) innovation on SC efficiency in the healthcare organization. Specifically, this study attempts to investigate the moderating effect of hospital size (more than 500 and <500 beds) on the relationships. The data used in this study were collected from relatively large hospitals with more than 100 beds. The structural equation modeling (SEM) technique with AMOS 17.0 was used to test hypotheses in the research model. The re...
19 CitationsSource
#1DonHee Lee (KMU: Keimyung University)H-Index: 13
#2Byeonghwa Park (Hannam University)H-Index: 3
The purpose of this study is to empirically test the effects of manufacturing systems on quality management practices, competitive priorities, and operational performance by using data from the Global Manufacturing Research Group (GMRG) 4.0 (2007-2009) survey. The proposed research model was tested using structural equation modelling for hypotheses based on the data collected from 443 multinational firms from 13 countries. The results indicate that quality management practices and competitive pr...
Source
#1DonHee LeeH-Index: 13
The purpose of this study is to evaluate and compare the efficiency of healthcare systems among 28 countries around the world by applying the data...
Source
#1DonHee Lee (KMU: Keimyung University)H-Index: 13
#2Kwan Soo Hong (KMU: Keimyung University)H-Index: 2
Last. Nam Young Kim (KMU: Keimyung University)H-Index: 1
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Abstract One of the major elements of care quality provided by health care organizations is the reduction of medical errors. This study empirically examines the effect of leadership, organizational systems, and employee satisfaction with organizational support on medical error reduction. A set of hypotheses is tested based on data collected from 208 medical staff of hospitals with more than 300 beds in South Korea. Data were analyzed by confirmatory factor analysis and path analysis using SPSS 1...
12 CitationsSource