Xiaojing Sheng
The University of Texas Rio Grande Valley
Privacy policyInternet privacyThe InternetAdvertisingInformation privacyTheory of reasoned actionProduct (category theory)Word of mouthConceptual frameworkBusinessPsychologyMarketingRisk perceptionPersonally identifiable informationPerspective (graphical)GeographyPerceptionServicescapeTechnology acceptance modelContext (language use)DownloadService (business)Consumer participationHealth informationComputer scienceKnowledge managementMedicineFinancial risk
23Publications
10H-index
341Citations
Publications 23
Newest
#1Seth KetronH-Index: 9
#2Judy A. SiguawH-Index: 38
Last. Xiaojing ShengH-Index: 10
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Source
#1Judy A. Siguaw (ECU: East Carolina University)H-Index: 38
#2Enping (Shirley) Mai (ECU: East Carolina University)H-Index: 1
Last. Xiaojing Sheng (The University of Texas Rio Grande Valley)H-Index: 10
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This paper empirically tests a framework integrating servicescape satisfaction, word-of-mouth (WOM), brand image, brand love, engagement, and consumer loyalty intentions. Survey data within a noncommercial context were electronically collected from three large universities in the United States. Structural equation modeling was used to analyze the data. The findings reveal that positive WOM valence enhances servicescape satisfaction and WOM credibility positively moderates this relationship. Serv...
Source
#1Dongjun Rew (Colorado Mesa University)
#1Dongjun Rew (GFU: George Fox University)
Last. Xiaojing Sheng (The University of Texas Rio Grande Valley)H-Index: 10
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The role of service productivity in influencing the relationships among employee satisfaction, customer satisfaction, and firm performance through the theoretical lens of service-profit chain is ex...
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#1Xiaojing Sheng (The University of Texas Rio Grande Valley)H-Index: 10
#2Reto Felix (The University of Texas Rio Grande Valley)H-Index: 13
Last. Andrew T. Duchowski (Clemson University)H-Index: 35
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Abstract Although data privacy is a compelling concern, prior inquiries have found that consumers do not adequately attend to data privacy policies. This research develops a framework delineating the effects of top-down/bottom-up processes and individual consumer differences in the need for cognition (NFC) and perceived control on visual attention to data privacy policies, including influences on perceptions, attitudes, and behavioral intentions. Using eye tracking in an online shopping context,...
1 CitationsSource
#1Xiaojing Sheng (The University of Texas Rio Grande Valley)H-Index: 10
#2Penny M. Simpson (The University of Texas Rio Grande Valley)H-Index: 20
Last. Judy A. Siguaw (ECU: East Carolina University)H-Index: 38
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3 CitationsSource
#1Xiaojing ShengH-Index: 10
#2Penny M. SimpsonH-Index: 20
Last. Judy A. SiguawH-Index: 38
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Using a long-duration service experience, this study proposed and tested a servicescape transference effects phenomenon of two nested multidimensional servicescape satisfaction constructs—labeled perceived nestscape and surroundscape satisfaction—on one another and on loyalty intentions. Both perceived servicescape satisfaction constructs positively affected loyalty intentions. The direction of effects between the two satisfaction constructs was found to emanate from satisfaction with the larger...
7 CitationsSource
#1Judy A. Siguaw (ECU: East Carolina University)H-Index: 38
#2Xiaojing Sheng (The University of Texas Rio Grande Valley)H-Index: 10
Last. Penny M. Simpson (The University of Texas Rio Grande Valley)H-Index: 20
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Founded on expectation confirmation theory and a resource perspective, this research examines the impact of retiree resources, retirement planning, conditions of work exit, and confirmation of reti...
9 CitationsSource
#1Xiaojing ShengH-Index: 10
#2Judy A. SiguawH-Index: 38
Last. Penny M. SimpsonH-Index: 20
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Purpose The purpose of this paper is to empirically demonstrate an effective method for assessing how servicescape attributes shape consumer well-being and to highlight the value of importance-performance analysis (IPA) within a services context. Design/methodology/approach This study surveyed frequent visitors to a travel destination to determine their perceived importance of and satisfaction with servicescape attributes. The responses were analyzed using a series of importance-performance anal...
16 CitationsSource
Source
#1Penny M. Simpson (UTPA: University of Texas–Pan American)H-Index: 20
#2Judy A. Siguaw (ECU: East Carolina University)H-Index: 38
Last. Xiaojing Sheng (UTPA: University of Texas–Pan American)H-Index: 10
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This study examined satisfaction with life in the context of seasonal migrants who routinely live at a destination for an extended period of time each year. Findings from 1,257 seasonal migrants in the Rio Grande Valley of Texas indicate that in general the migrants are more active and more satisfied with life at the destination than at their hometowns and that specifically female migrants are more satisfied with life at the destination than male migrants. Importantly, the study also found that ...
12 CitationsSource