Jin-Soo Lee
Hong Kong Polytechnic University
AdvertisingService qualityBusinessBrand awarenessPsychologyMarketingTourismPerspective (graphical)Brand equityConsumer behaviourValue (mathematics)Value (ethics)DestinationsLoyaltyQuality (business)Context (language use)Service (business)ConventionIncentiveQuality dimensionsComputer scienceHospitality industryBrand managementStructural equation modelingSocial psychologyCustomer relationship management
75Publications
28H-index
3,211Citations
Publications 72
Newest
Abstract null null It has become increasingly commonplace to exhibit antiques and historical artefacts in cultural museums, prompted by the flourishing global art market. However, behind the phenomenon of blockbuster exhibitions in leading tourism cities throughout the world, lies the problem of looted cultural heritage. This study proposes a research framework combining conceptual and empirical approaches. The authors explore the previously neglected concerns of local communities towards the sm...
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#1Jinsoo Hwang (Sejong University)H-Index: 30
#2Jin-Soo Lee (PolyU: Hong Kong Polytechnic University)H-Index: 28
Last. Muhammad Safdar Sial (CUI: COMSATS Institute of Information Technology)H-Index: 11
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This study was designed to apply the concept of internal environmental locus of control (INELOC) to the context of eco-friendly drone food delivery services. In particular, this study examined how ...
5 CitationsSource
#1Jin-Soo Lee (PolyU: Hong Kong Polytechnic University)H-Index: 28
#2Jungkeun Kim (AUT: Auckland University of Technology)H-Index: 16
Last. Yuanyuan (Gina) Cui (AUT: Auckland University of Technology)H-Index: 4
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Abstract This study aims to (1) examine whether a hotel's loyalty program is effective in weakening the desire for retaliation and perceived betrayal of high-tiered members after a double deviation and (2) determine which recovery tactic is more effective in attenuating their desire for retaliation and perceived betrayal. Scenario-based studies were conducted to achieve the objectives. The findings of this study suggest that high-tiered members are more likely than nonmembers to suppress their d...
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#1Noppadol ManosuthiH-Index: 2
#2Jin-Soo LeeH-Index: 28
Last. Heesup HanH-Index: 68
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Partial least squares path modeling (PLS-PM) and generalized structured component analysis (GSCA) are two key estimators derived from a full-fledged composite-based structural equation modeling (SE...
1 CitationsSource
#1Heesup Han (Sejong University)H-Index: 68
#2Jin-Soo Lee (PolyU: Hong Kong Polytechnic University)H-Index: 28
Last. Bonhak Koo (OSU: Oklahoma State University–Stillwater)H-Index: 5
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This study aimed to unearth the attributes of green indoor atmospherics and uncovered their influence on guests’ and employees’ mental well-being and intention generation process by considering the...
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#1Pipatpong Fakfare (PolyU: Hong Kong Polytechnic University)
#1Pipatpong Fakfare (PolyU: Hong Kong Polytechnic University)H-Index: 2
Last. Kisang Ryu (PolyU: Hong Kong Polytechnic University)H-Index: 24
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This study examines which honeymoon quality dimensions contribute significantly to fulfilling fantasy and determining whether a realized fantasy enhances the relational value of honeymoon tourists....
1 CitationsSource
#1Sangwon Park (PolyU: Hong Kong Polytechnic University)H-Index: 23
#2Jin-Soo Lee (PolyU: Hong Kong Polytechnic University)H-Index: 28
Last. Juan Luis Nicolau (Pamplin College of Business)H-Index: 24
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Abstract This research aims to determine the relationship between the quality of airline service attributes and overall satisfaction. Although a number of relevant studies have reported a linear relationship (or symmetric effect) between the two concepts, this work suggests that attribute quality exerts heterogeneous effects on satisfaction or dissatisfaction. A total of 157,035 consumer data from online reviews have been analyzed to achieve the research objective. In accordance with Herzberg, M...
5 CitationsSource
#1Kam Hung (PolyU: Hong Kong Polytechnic University)H-Index: 3
#1Kam Hung (PolyU: Hong Kong Polytechnic University)H-Index: 21
Last. James F. Petrick (A&M: Texas A&M University)H-Index: 53
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Abstract Cruise tourism is permeating the global arena. With companies developing new ships/itineraries for the U.S. and China markets, understanding constraints to cruising for different cultures carries significant value for cruise tourism development. This study adopted longitudinal and cross-cultural approaches to validate constraint measures. Data were collected in the U.S. in 2008 and 2017 and in China in 2017, using the same set of constraint measures across different times and cultures. ...
4 CitationsSource
#1Noppadol Manosuthi (PolyU: Hong Kong Polytechnic University)H-Index: 2
#2Jin-Soo Lee (PolyU: Hong Kong Polytechnic University)H-Index: 28
Last. Heesup Han (Sejong University)H-Index: 68
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Despite the importance of the theory of planned behavior (TPB) and norm activation model (NAM) in explicating revisit intention, predictions based on the merging of these theories remain sparse in ...
8 CitationsSource
#1Noppadol Manosuthi (PolyU: Hong Kong Polytechnic University)H-Index: 2
#2Jin-Soo Lee (PolyU: Hong Kong Polytechnic University)H-Index: 28
Last. Heesup Han (Sejong University)H-Index: 68
view all 3 authors...
Abstract This study revisits the impact of distance on international tourist behaviours in Hong Kong. This work divides and cross-validates the concept of distance into physical and cultural distance. This work also proposes an alternative cultural distance measure by introducing optimal weight amongst Hofstede's dimensions and then compares the proposed measure with the traditional Kogut and Singh's and Kandogan's measures. By using data from the Visitor Profile Report of the Hong Kong Tourism ...
10 CitationsSource