Scott Keith W Weaven
Griffith University
Service qualitySociologyBusinessPsychologyEconomicsMarketingPolitical scienceQualitative researchSmall businessSelf-employmentFranchiseContext (language use)Service (business)Multi unitCorporate governancePublic relationsIndustrial organizationUnit (housing)Sample (statistics)Relationship marketingKnowledge managementSocial psychologyEntrepreneurship
135Publications
25H-index
1,601Citations
Publications 132
Newest
#1Scott Keith W Weaven (Griffith University)H-Index: 25
#2Debra Ann Grace (Griffith University)H-Index: 31
This article explores parental and childcare staff perceptions of quality across alternative childcare governance structures in Australia. A total of 21 childcare staff currently working within both 'non-profit' and 'for-profit' long day care centres were interviewed. In addition, 20 interviews with parents of children attending community-based, independent-private and corporate chain centres were conducted. Significant differences between the quality perceptions of parent and staff cohorts were...
14 CitationsSource
#1Debra Ann Grace (Griffith University)H-Index: 31
#2Scott Keith W Weaven (Griffith University)H-Index: 25
Last. Mitchell Ross (Griffith University)H-Index: 12
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Purpose – Although superannuation planning has been examined within the context of individual choice, life course and cumulative advantage perspectives, little research has been contained within the theories of consumer behavior. This paper, therefore, aims to examine this important issue by delving into the perceptions of retirement planning from the perspectives of both male and female consumers.Design/methodology/approach – A qualitative research design was adopted to gather in‐depth informat...
14 CitationsSource
#1Scott Keith W Weaven (Griffith University)H-Index: 25
#2Lorelle Frazer (Griffith University)H-Index: 20
Last. Jeff Giddings (Griffith University)H-Index: 8
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Purpose – Although Australian franchising sector regulation promotes system disclosure and provides for mandatory conflict mediation, there is some concern that inequities exist within the conflict management process. From 2006 to 2008 no less than four government inquiries into franchising took place in Australia in an attempt to resolve problems occurring in the sector. A major issue was that of the perceived imbalance of power in the franchisor‐franchisee relationship, which often results in ...
62 CitationsSource
#1Stephen Bennett (Griffith University)H-Index: 2
#2Lorelle Frazer (Griffith University)H-Index: 20
Last. Scott Keith W Weaven (Griffith University)H-Index: 25
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A shortage of suitable franchisee applicants has been identified by franchisors as a major hindrance to franchise sector growth in Australia. However, there has been little investigation into this issue within organizational choice research. This represents an important gap in the literature. To explore the issue of franchisee shortage it was first necessary to determine what prospective franchisees are seeking from franchisors. Prospective franchisees considered a return on investment, provisio...
17 CitationsSource
#1James R. BrownH-Index: 31
Last. Jody L. CrosnoH-Index: 12
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The economic importance of franchising in service provision, job creation and self employment opportunities is widely reported (Spinelli, Rosenberg, & Birley, 2004). In Australia, franchising currently contributes approximately $130 billion to the Australian economy representing 10 percent of national Gross Domestic Product (GDP) (Frazer, Weaven & Wright, 2008). Current research suggests that much of the future growth in franchising in many world economies will be attributable to the growth in m...
#1Carmel Ann Herington (Griffith University)H-Index: 20
#2Scott Keith W Weaven (Griffith University)H-Index: 25
Purpose – The purpose of this paper is to explore the measurement of e‐service quality for e‐retail banking, the importance of e‐service quality dimensions to e‐retail bank customers, and the relationship between e‐service quality and customer satisfaction.Design/methodology/approach – Results are drawn from a self‐completed survey of a convenience sample of 200 Australian respondents who regularly use online banking facilities. Factor analysis and regression analysis are used to ascertain facto...
269 CitationsSource
#1Carmel Ann Herington (Griffith University)H-Index: 20
#2Scott Keith W Weaven (Griffith University)H-Index: 25
The objective of the research underlying this article is to investigate the moderating effect of perceived organizational support (POS) between market orientation and the perceived ability of frontline employees to adequately serve customers. The ability to serve customers is paramount for frontline service staff in the travel industry and this is the first investigation into the impact that a market orientation has on this ability, and the first to examine the relationship between market orient...
19 CitationsSource
#1Scott Keith W Weaven (Griffith University)H-Index: 25
#2Debra Ann GraceH-Index: 31
Last. Mark ManningH-Index: 1
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Purpose – The purpose of this paper is to make the first attempt to examine franchisee personality within the context of alternative franchisee ownership structures (single unit versus multiple unit ownership) and service type (standardised versus customised). Design/methodology/approach – A self‐report mail survey was used in the paper to collect data from a random sample of 363 franchisees drawn from 83 franchise groups. Personality was represented by the Big‐Five personality traits (IPIP‐B5 s...
67 CitationsSource
This study examines reasons why multiple unit franchising arrangements are adopted from a franchisor perspective. Based on the resource constraints and agency literatures a set of seven hypothesis explaining the choice of multiple unit franchising from a franchisor's perspective are derived and subjected to empirical assessment. The analysis is carried out using a sample of 114 Australian franchisors. Significant differences between prior explanations of the motivational incentives governing mul...
11 CitationsSource