Scott Keith W Weaven
Griffith University
Service qualitySociologyBusinessPsychologyEconomicsMarketingPolitical scienceQualitative researchSmall businessSelf-employmentFranchiseContext (language use)Service (business)Multi unitCorporate governancePublic relationsIndustrial organizationUnit (housing)Sample (statistics)Relationship marketingKnowledge managementSocial psychologyEntrepreneurship
135Publications
25H-index
1,601Citations
Publications 132
Newest
#1Michael Aswin Winardi (Griffith University)
#2Catherine Prentice (Griffith University)H-Index: 23
Last. Scott Keith W Weaven (Griffith University)H-Index: 25
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A systematic literature review of 29 emotional intelligence (EI) studies was performed, to examine where the studies were undertaken and what were the outcomes. The study further provides insights ...
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Purpose: This study aims to examine the effect of country of origin (COO) on customers' value expectation and willingness to pay by employing signalling theory and cue utilisation. Design/methodology/approach: The data were collected from 386 customers via an online survey in the context of Australian food retail franchise stores in China. Findings: The findings indicate that COO origin is an important determinant of customer expectations including service quality, social value, emotional value,...
1 CitationsSource
Purpose: This conceptual paper explores gaps in bank privacy protection practices and advocates for banks to integrate market-oriented (MO) approaches in their corporate digital responsibility (CDR) initiatives to minimize consumer data vulnerability. Design/methodology/approach: To apply MO in CDR, this study recommends adoption of a behavior change framework comprising of the co-creation, build and engage (CBE) model and proposes the creation of consumer segments based on generational cohort a...
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#1Sara Shawky (Griffith University)H-Index: 2
#2Krzysztof Kubacki (AUT: Auckland University of Technology)H-Index: 2
Last. Scott Keith W Weaven (Griffith University)H-Index: 25
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Abstract Social media have become pervasive communication tools, creating connections and opportunities for customer engagement. They have redefined simple dyadic interactions between customers and marketers, transforming them into more complex interactions between multiple groups of actors, including customers, organisations, stakeholders, and non-customers. In recognition of the remodelling of customer engagement, scholars have called for additional research addressing the role of engagement i...
4 CitationsSource
#1Kelly D. Martin (CSU: Colorado State University)H-Index: 18
#2Jisu J. Kim (UW: University of Washington)H-Index: 3
Last. Scott Keith W Weaven (Griffith University)H-Index: 25
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Abstract Unprecedented, exponential growth in the amount of consumer data collected by retailers across various customer touchpoints has made safeguarding data privacy a key priority. Data privacy in retail contexts requires convergence among three key stakeholders—consumer, retailer, and regulatory—each of which has unique roles and viewpoints. With a global perspective and a multimethod data collection approach, combining in-depth expert interviews, a large-scale consumer survey across four co...
4 CitationsSource
#1Park ThaichonH-Index: 10
Last. Lorelle Frazer (University of the Sunshine Coast)H-Index: 4
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This study utilises an evolutionary psychology theoretical lens in investigating the motivational incentives governing part-time franchise adoption. Applying a qualitative approach with 26 interviews with part-time franchisees, the study reveals that males and females exhibit no difference in their cognitive abilities including business experience and business acumen. However, there are specific gender-based differences in male and female motivations and expected outcomes from their franchising ...
7 CitationsSource
#1Park ThaichonH-Index: 10
#2Maria DharmestiH-Index: 1
Last. Vanessa RattenH-Index: 32
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#1Amani AlsalemH-Index: 1
#2Park ThaichonH-Index: 10
Last. Scott Keith W WeavenH-Index: 25
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This chapter provides a comprehensive review of several social-cognitive models that have been lately applied in public health and donation contexts. The current review included the elaboration likelihood model (ELM), the prototype willingness model (PWM), and the organ donation model (ODM). This review also details and discusses the main strengths and limitations of these models. Importantly, this review helps to identify the gap of the current social marketing and health-care literature. In pa...
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#1Park Thaichon (Griffith University)H-Index: 10
#2Ian Phau (Curtin University)H-Index: 46
Last. Scott Keith W Weaven (Griffith University)H-Index: 25
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Abstract In this special issue “Moving from Multi-Channel to Omni-Channel Retailing”, the Journal of Retailing and Consumer Services presents a series of papers covering topics to gain a better understanding of research and practices in the move toward Omni-channel retailing. The aim of the special issue is to gain a better understanding of marketing theory and practice in multi-channel and Omni-channel retailing. The topics for the special issue include, but are not limited to (1) The impact of...
2 CitationsSource
#1Sara QuachH-Index: 8
#2Park ThaichonH-Index: 10
Last. Scott Keith W WeavenH-Index: 25
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Purpose: Adopting exchange theory and social orientation of loyalty, this research investigates the antecedents of customer loyalty consisting of (1) loyalty layers (i.e. personal loyalty, relationship with consumption communities and local network effects) and (2) loyalty expectations (i.e. service quality, reciprocity and firm innovativeness) and how these relationships are moderated by customer knowledge. Design/methodology/approach: The data were collected from 4,208 customers in the mobile ...
1 CitationsSource