Scott Keith W Weaven
Griffith University
Service qualitySociologyBusinessPsychologyEconomicsMarketingPolitical scienceQualitative researchSmall businessSelf-employmentFranchiseContext (language use)Service (business)Multi unitCorporate governancePublic relationsIndustrial organizationUnit (housing)Sample (statistics)Relationship marketingKnowledge managementSocial psychologyEntrepreneurship
135Publications
25H-index
1,601Citations
Publications 132
Newest
#1Jeff Giddings (Griffith University)H-Index: 8
#2Lorelle Frazer (Griffith University)H-Index: 20
Last. Anthony Richard Grace (Griffith University)H-Index: 4
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High levels of franchising density and impressive growth in both franchise units and sector turnover have seen Australia described as 'the franchise capital of the world'. Some 62,000 franchise units belonging to 960 franchise systems turned over $128 billion in 2005. In the Australian Franchising 2006 survey, 35% of franchisors reported being involved in substantial disputes with franchisees, posing questions in relation to both the nature of power sharing within franchising relationships and t...
9 Citations
#2Debra Ann GraceH-Index: 31
Last. Ryan Edward JonesH-Index: 1
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Although the brand concept is at the very core of franchising success, as it is the aspect of the business which allows for the franchisor's reputation and goodwill to be transferred, there has been minimal literary discussion on the importance and use of the brand leverage as a growth mechanism. More specifically, there has been no direct primary research involving franchise brand extensions and consumers' perceptions of these. This study, therefore, explores and compares consumer perceptions o...
#1Scott Keith W Weaven (Griffith University)H-Index: 25
#2Lorelle FrazerH-Index: 20
Last. Jeff GiddingsH-Index: 8
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Although federal Australian franchising sector regulation promotes franchise system disclosure and provides for mandatory conflict mediation, there is some concern that inequities exist within the conflict management process. As a result regulators are reviewing existing regulation and investigating alternative dispute resolution options in an attempt to proactively manage franchising conflict. Central to this process is identifying the sources of conflict in the franchising relationship. Confli...
1 Citations
#1Debra Ann GraceH-Index: 31
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Essentially, the degree to which the franchising relationship is effective in facilitating a mutually beneficial exchange depends, to a great extent, on the behaviour of the franchisor. Just as service providers provide intangible products in order to orchestrate viable solutions for customers so, too, the franchisor is the service provider of business solutions for the franchisee (customer). This paper documents the first exploratory phase of research that investigates service quality in franch...
#1Owen WrightH-Index: 7
Last. Hume WinzarH-Index: 12
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This paper presents exploratory research which investigates and identifies attributes of franchised businesses and how those attributes are perceived by potential franchisees in the early stages of the business sale process. This research adopts a view of the nature and effectiveness of the franchise disclosure document and its usefulness in the franchise sales process to prospective franchisees? We apply a signalling-theoretic perspective of the value proposition of franchise opportunities with...
#1Stephen Bennett (Griffith University)H-Index: 2
#2Lorelle FrazerH-Index: 20
Last. Scott Keith W WeavenH-Index: 25
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A shortage of suitable franchisee applicants has been identified by franchisors as a major hindrance to franchise sector growth in Australia. However, there has been little investigation into this issue within organisational choice research. This represents an important gap in the literature. In order to explore the issue of franchisee shortage, it was necessary to determine why individuals chose to enter franchising as a franchisee or why they chose to become small independent business operator...
4 Citations
#1Carmel Ann Herington (Griffith University)H-Index: 20
#2Scott Keith W Weaven (Griffith University)H-Index: 25
This paper presents an action research approach to exploring methods of improving the learning styles and outcomes of first year university students within large class environments. The genesis of this project stemmed from an observation that entire tutorial groups were often lethargic in their approach to learning. Following a survey of learning styles, students were exposed to more student-centric teaching styles within tutorial groups, with a view to encouraging deeper student learning and se...
61 CitationsSource
#1Carmel Ann Herington (Griffith University)H-Index: 20
#2Scott Keith W Weaven (Griffith University)H-Index: 25
In this article, cluster analysis is used to explore the conflicting results reported when the Defining Issues Test is used to explain moral reasoning ability in business situations. Using a convenience sample, gender, age, work experience, and ethics training were examined to determine their impact on the level of moral reasoning ability as measured by the Defining Issues Test. Using the whole sample, a significant difference was found for average P scores reported for males and females, but no...
32 CitationsSource
#1Debra Ann Grace (Griffith University)H-Index: 31
#2Scott Keith W Weaven (Griffith University)H-Index: 25
Last. Sharlene Anderson (Griffith University)H-Index: 1
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This study examines consumer involvement in the context of superannuation in order to gain an understanding of this important consumer behaviour construct in a forced consumption situation, that is, compulsory superannuation. In doing so, associations between involvement and consumer knowledge, consideration of future consequences (CFC), age and education are proposed and tested. Data were gathered via self-report survey from 329 respondents from four regions in south-east Queensland representin...
4 CitationsSource
#1Arthur Sweeney (Griffith University)H-Index: 8
#2Scott Keith W Weaven (Griffith University)H-Index: 25
Last. Carmel Ann Herington (Griffith University)H-Index: 20
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Although the literature examining the usefulness of group projects is extensive, the link between cooperative learning, group performance and skills transfer in multicultural contexts remains unclear. Focus groups were conducted with a sample of 107 international and domestic postgraduate and undergraduate marketing students to investigate this link. Results confirm that group work facilitates the development of interpersonal skills, cross‐cultural collaboration and higher‐level learning. While ...
107 CitationsSource