Scott Keith W Weaven
Griffith University
Service qualitySociologyBusinessPsychologyEconomicsMarketingPolitical scienceQualitative researchSmall businessSelf-employmentFranchiseContext (language use)Service (business)Multi unitCorporate governancePublic relationsIndustrial organizationUnit (housing)Sample (statistics)Relationship marketingKnowledge managementSocial psychologyEntrepreneurship
130Publications
24H-index
1,569Citations
Publications 129
Newest
#2Park ThaichonH-Index: 10
Last. Scott Keith W WeavenH-Index: 24
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Last. Park ThaichonH-Index: 10
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Artificial intelligence (AI) is shifting the way of how customers interact with organisations by blending both physical and digital environments, thereby creating a new paradigm of customer-organisation relationship. The new relationship boundary driven by AI principally challenges as well as creates opportunities for relationship marketing theories and practices. The main objective of this chapter is to present a framework named ‘physical-digital space’ to demonstrate how AI can merge the physi...
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#1Scott Keith W Weaven (Griffith University)H-Index: 24
#2Sara Quach (Griffith University)H-Index: 8
Last. Debra Ann Grace (Griffith University)H-Index: 31
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Abstract This study examines dynamic capabilities contributing to SME survival and growth during an economic downturn. Adopting a qualitative approach using the collective, instrumental case-based method, we conducted forty interviews with both successful and unsuccessful franchisees and independent SMEs, business and franchising experts, and franchisors in Australia. A framework of SMEs’ success was developed. Under survival mechanisms, it confirms the importance of business owner characteristi...
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#1Haroon Iqbal Maseeh (Griffith University)
#2Charles Jebarajakirthy (Griffith University)H-Index: 12
Last. Md. Ashaduzzaman (Griffith University)
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Whilst the rapid advancement of technology in the 21st century has facilitated the online collection, storage, retrieval, manipulation, and transmission of individuals' personal information, it has also led to a concomitant rise in privacy concerns amongst e-commerce users. Although privacy concerns have received considerable attention in the e-commerce literature, to date, empirical research has tended to report somewhat erratic and inconsistent findings in the context of consumer privacy. Acco...
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#1Sara QuachH-Index: 8
Last. James R. BrownH-Index: 31
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Purpose: Framed within the theoretical domain of attribution theory, this study aims to investigate the antecedents of experienced regret following an entrepreneur’s business failure (defined as firm discontinuance, closure or bankruptcy) and the impact of regret on personal well-being. Design/methodology/approach: The population of interest was business owners whose businesses had failed within the past five years. The data was collected from 319 failed entrepreneurs using an online survey. Str...
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#1Park Thaichon (Griffith University)H-Index: 10
#2Geoff Soutar (UWA: University of Western Australia)H-Index: 14
Last. Scott Keith W Weaven (Griffith University)H-Index: 24
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In the special issue “The Impact of the Current and Future Technologies on Relationship Marketing,” the Australasian Marketing Journal presents a series of papers covering topics to gain a better u...
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#1Ying Chen (Griffith University)
#2Catherine Prentice (Griffith University)H-Index: 21
Last. Aaron Hsiao (Griffith University)H-Index: 8
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#1Michael Aswin Winardi (Griffith University)
#2Catherine Prentice (Griffith University)H-Index: 21
Last. Scott Keith W Weaven (Griffith University)H-Index: 24
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A systematic literature review of 29 emotional intelligence (EI) studies was performed, to examine where the studies were undertaken and what were the outcomes. The study further provides insights ...
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Purpose: This study aims to examine the effect of country of origin (COO) on customers' value expectation and willingness to pay by employing signalling theory and cue utilisation. Design/methodology/approach: The data were collected from 386 customers via an online survey in the context of Australian food retail franchise stores in China. Findings: The findings indicate that COO origin is an important determinant of customer expectations including service quality, social value, emotional value,...
1 CitationsSource
Purpose: This conceptual paper explores gaps in bank privacy protection practices and advocates for banks to integrate market-oriented (MO) approaches in their corporate digital responsibility (CDR) initiatives to minimize consumer data vulnerability. Design/methodology/approach: To apply MO in CDR, this study recommends adoption of a behavior change framework comprising of the co-creation, build and engage (CBE) model and proposes the creation of consumer segments based on generational cohort a...
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