IpKin Anthony Wong
Sun Yat-sen University
HospitalityAdvertisingService qualitySociologyBusinessPsychologyMarketingTourismCustomer satisfactionChinaBrand equityConsumer behaviourPerceptionDestinationsLoyaltyService (business)Public relationsSample (statistics)Hospitality industrySocial psychology
127Publications
25H-index
1,995Citations
Publications 125
Newest
#1Junbang Lan (SYSU: Sun Yat-sen University)H-Index: 3
#2IpKin Anthony Wong (SYSU: Sun Yat-sen University)H-Index: 25
Last. Jia Wen Guo (SCAU: South China Agricultural University)
view all 3 authors...
Abstract null null Training is a vital means to continuously improve service quality. Although much literature has concentrated on the relationship between on-the-job training and job outcomes, these studies are usually static and cross-sectional in research design, which fails to capture the dynamic changes of training outcomes. This study attempted to address this issue by adopting a learning and development perspective. Drawing on psychological capital theory and self-determination theory, we...
Source
#1GuoQiong Ivanka Huang (SYSU: Sun Yat-sen University)H-Index: 4
#2JunYou Andy Liu ('KCL': King's College London)
Last. IpKin Anthony Wong (SYSU: Sun Yat-sen University)H-Index: 25
view all 3 authors...
Abstract null null Dining in Internet-celebrity (or micro-celebrity) restaurants is an increasingly popular indulgence. Rooted in the micro-celebrity economy research, the present study draws on self-signaling and self-determination theories to propose an integrated research framework that examines how extrinsic and intrinsic factors impact customers’ intention to revisit micro-celebrity restaurants. External social needs (i.e., restaurant competence, signaling identity, and foodstagramming bene...
Source
#1IpKin Anthony Wong (SYSU: Sun Yat-sen University)H-Index: 25
#2Wenjia Jasmine Ruan (SYSU: Sun Yat-sen University)H-Index: 1
Last. GuoQiong Ivanka Huang (SYSU: Sun Yat-sen University)H-Index: 4
view all 4 authors...
This study extends the customer equity paradigm to propose a green induced tourist equity model in the tourism context. Drawing on the attitude literature pertaining to subliminal persuasion and pr...
3 CitationsSource
#1GuoQiong Ivanka Huang (SYSU: Sun Yat-sen University)H-Index: 4
#2IpKin Anthony Wong (SYSU: Sun Yat-sen University)H-Index: 25
Last. Rob Law (PolyU: Hong Kong Polytechnic University)H-Index: 95
view all 3 authors...
A comprehensive model is proposed to understand how travelers manage copious and even competing online reviews through a validation process, by examining the impact of social support, persuasive me...
3 CitationsSource
#1Kate Mingjie Ji (Oxford Brookes University)
#2IpKin Anthony Wong (SYSU: Sun Yat-sen University)H-Index: 25
Last. Caroline Scarles (University of Surrey)H-Index: 20
view all 4 authors...
This research draws on the geographical concept of situated lay-knowledge to highlight how the formation of tourists’ attitudes to travel destinations challenges the theoretical foundation of the t...
1 CitationsSource
Source
#1IpKin Anthony Wong (SYSU: Sun Yat-sen University)H-Index: 25
#2Zhiwei Lin (SYSU: Sun Yat-sen University)
Last. Zhiwei Lin (SYSU: Sun Yat-sen University)H-Index: 1
view all 2 authors...
Source
#1Yuangang Zhang (SHNU: Shanghai Normal University)H-Index: 1
#2IpKin Anthony Wong (SYSU: Sun Yat-sen University)H-Index: 25
Last. Yun Victoria Chen (SYSU: Sun Yat-sen University)H-Index: 1
view all 4 authors...
Health is an ultimate goal that people continue to pursue through various means including traveling. This study draws on three theoretical strands – goal-directed behavior, normative social influen...
Source
#1Fiona X. Yang (UM: University of Macau)H-Index: 6
#2IpKin Anthony Wong (City University of Macau)H-Index: 25
While travel has long been resorted to as a pursuit for tourists’ well-being, this purpose has been brought into question by the sudden public health emergency of COVID-19, when many tourists found...
4 CitationsSource
#1IpKin Anthony Wong (City University of Macau)H-Index: 25
#2Juanjuan Ou (Guangdong University of Foreign Studies)H-Index: 2
Last. Andrew Wilson (Lancaster University)H-Index: 15
view all 3 authors...
Abstract This research note explores the evolutionary process of corporate crisis communication to understand how international hotel enterprises respond to the present pandemic. Corpus linguistics was used as a computer-aided approach in assessing a large collection of naturally occurring texts. Press releases from hotel corporations listed in Fortune 500 within the period of January to April 2020 were curated and built into three corpora. Lexical patterns that evolved over the course of the fi...
5 CitationsSource