Allard C.R. van Riel
University of Hasselt
Customer retentionAdvertisingService qualityBusinessLoyalty business modelBrand awarenessPsychologyMarketingCustomer satisfactionNew product developmentBrand equityLoyaltyContext (language use)Service (business)Service innovationPublic relationsComputer scienceKnowledge managementBrand managementCustomer delight
92Publications
25H-index
3,107Citations
Publications 91
Newest
#1Allard C.R. van Riel (University of Hasselt)H-Index: 25
#2Tor W. Andreassen (NHH: Norwegian School of Economics)H-Index: 28
Last. Kristina Heinonen (Hanken School of Economics)H-Index: 22
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Abstract null null Service industries are increasingly unsustainable. Considering consumers as change agents, we show how service innovation may contribute to a service ecosystem that helps achieve emerging sustainability goals. To achieve sustainability the dyadic focus on value-co-creation is complemented with a broader stakeholder perspective, abandoning the shareholder-first-doctrine toward a collaborative stakeholder perspective, emphasizing profit, planet, and people. We propose a five-act...
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2 CitationsSource
#1Arien Arianti Gunawan (Radboud University Nijmegen)H-Index: 2
#2Allard C.R. van Riel (University of Hasselt)H-Index: 25
Last. Caroline Essers (Radboud University Nijmegen)H-Index: 14
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Abstract Ever since global warming emerged as an issue and business as usual has invited criticism regarding its ecological impact, entrepreneurs have embedded ecological values in their entrepreneurial practices. Female and male entrepreneurs, however, differ in how they practice entrepreneurship. Differences in motivations could affect how they adopt ecological entrepreneurship (ecopreneurship). By developing a better understanding of the differences in motivation, this study is expected to be...
2 CitationsSource
#1Ariel Nian GaniH-Index: 1
Last. Andreas GrößlerH-Index: 1
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1 CitationsSource
#1Justine VirleeH-Index: 2
#2Wafa Hammedi (Université de Namur)H-Index: 3
Last. Allard C.R. van RielH-Index: 25
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Patients, when using healthcare services, (co)create value by integrating their own resources with those of a range of stakeholders. These resource integration activities, however, require different types of skills and effort from the patients, and different types of interactions with stakeholders, while also having different effects on patients' well-being. The purpose of the present study is to develop a better understanding of why some patients are better able or willing to perform resource i...
5 CitationsSource
#1Justine VirleeH-Index: 2
Last. Wafa HammediH-Index: 12
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This study aims to develop a better understanding of how online health community (OHC) members with different health literacy (HL) levels benefit from their participation, through the analysis and comparison of their resource integration (RI) processes. It investigates through a RI lens how the vulnerability of community members – captured as their level of HL – affects the benefits they derive from participation.,Quantitative and qualitative methods were used to investigate the effects of healt...
3 CitationsSource
#1Ting Mu (Radboud University Nijmegen)H-Index: 1
#2Allard C.R. van Riel (University of Hasselt)H-Index: 25
Last. Roel Schouteten (Radboud University Nijmegen)H-Index: 11
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Individual ambidexterity is of vital importance to the competitive advantage of organizations, especially small and medium enterprises (SMEs). Yet the ambiguous conceptualization in literature hind...
2 CitationsSource
#1Sandra StreukensH-Index: 19
Last. Sara Leroi-WereldsH-Index: 8
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#2Jie J. ZhangH-Index: 8
Last. Paul A. PhillipsH-Index: 22
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While innovative service systems may create substantial value for certain stakeholders, they often destroy value for others. This value paradox frequently leads to unsustainable service systems. The purpose of this paper is to explore the use of multiple theories to pinpoint and explain these value paradoxes, build a framework allowing potentially more sustainable value configuration of service systems and develop an agenda for future research. The framework is illustrated with examples from the...
7 CitationsSource
#1Jannie CoenenH-Index: 3
Last. Allard C.R. van RielH-Index: 25
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This article develops a methodology to empirically study and cope with deep uncertainty and dynamic complexity when the actors in a traditional supply chain make a transition toward more mature closed-loop supply chain (CLSC) management. The methodology addressed calls for innovative research and decision-making approaches in this field. Mature, in this context, refers to moving operationally and mentally away from a stochastic, one-dimensional and static approach to CLSC management, towards an ...
2 CitationsSource