Daniel Belanche
University of Zaragoza
The InternetAdvertisingPlace identityEmpirical researchAttributionSociologyBusinessPsychologyRelevance (law)MarketingE-GovernmentUsabilityWork (electrical)Consumer behaviourInfluencer marketingPerceptionTechnology acceptance modelLoyaltyContext (language use)Service (business)Intention to useAffect (psychology)Public relationsOnline advertisingSocial mediaKnowledge managementStructural equation modelingSocial psychologyTheory of planned behaviorRobot
50Publications
16H-index
1,084Citations
Publications 49
Newest
#1Daniel Belanche (University of Zaragoza)H-Index: 16
#2Luis V. Casaló (University of Zaragoza)H-Index: 30
Last. Miguel Guinalíu (University of Zaragoza)H-Index: 27
view all 3 authors...
The purpose of this study is to analyse the antecedents of trust in online public services. To do that, an online survey is conducted and hypotheses are tested using structural equation modelling. The data reveal that trust in these services depends on the satisfaction of citizens with their previous experiences, the ease of use of the service, and the perceived privacy and security of personal data. Furthermore, satisfaction is positively affected by both ease of use and perceived data privacy ...
8 CitationsSource
#1Daniel BelancheH-Index: 16
#2Luis V. CasalóH-Index: 30
Last. Carlos Flavián BlancoH-Index: 1
view all 3 authors...
9 Citations
#1Daniel Belanche (University of Zaragoza)H-Index: 16
#2Luis V. Casaló (University of Zaragoza)H-Index: 30
Last. Miguel Guinalíu (University of Zaragoza)H-Index: 27
view all 3 authors...
This paper analyzes the influence of website usability on both consumers' satisfaction and intention to use a website, as well as the impact of satisfaction on usage intentions. Additionally, we study the moderating effect that consumer risk perceptions may have on the influence of website usability. Results show that website usability affects satisfaction which in turn affects intention to use. Contrary to expected, usability does not directly affect intention to use but has an indirect effect ...
165 CitationsSource
#1Daniel Belanche (University of Zaragoza)H-Index: 16
#2Luis V. Casaló (University of Zaragoza)H-Index: 30
Last. Miguel Guinalíu (University of Zaragoza)H-Index: 27
view all 3 authors...
Online interactivity offers the opportunity for e-sellers of developing closer and more personalized relationships with their customer base. Despite the fact that interactivity effect on consumer perceptions has been proved, the effectiveness of interactivity to encourage future purchases remains unclear. This study attempts to explain the relation among interactivity, consumer trust, and future purchase intentions. The research clarifies how online interactivity affects future purchase intentio...
4 CitationsSource
3 Citations
#1Daniel Belanche (University of Zaragoza)H-Index: 16
#2Luis V. Casaló (University of Zaragoza)H-Index: 30
Last. Miguel Guinalíu (University of Zaragoza)H-Index: 27
view all 4 authors...
To advance understanding of online social networks in the travel sector, in which consumers share experiences about travel destinations and search information to plan their travels, this study analyses some antecedents and consequences associated with participation in such networks. The authors consider two levels of participation: observation and knowledge contribution. The data reveal that observation depends on calculative commitment to the network, whereas knowledge contribution exhibits a p...
7 CitationsSource
#1Daniel Belanche (University of Zaragoza)H-Index: 16
#2Luis V. Casaló (University of Zaragoza)H-Index: 30
Last. Carlos Flavián (University of Zaragoza)H-Index: 51
view all 3 authors...
Satisfying consumer needs is a core principle of marketing. However, in the context of e-government, most studies up to now have focused on adoption models such as Technology Acceptance Model or Theory of Planned Behavior, forgetting citizens’ needs, demands or expectations. To overcome this, in this work we analyze how confirmation of citizens’ expectations may influence citizens’ perceptions and behavioral intentions in the e-government context. As well, due to its great influence on consumer ...
5 CitationsSource
#1Daniel Belanche (University of Zaragoza)H-Index: 16
#2Luis V. Casaló (University of Zaragoza)H-Index: 30
Last. Carlos Flavián (University of Zaragoza)H-Index: 51
view all 3 authors...
Satisfying consumer needs is a core principle of marketing. However, in the context of e-government initiatives (such as the provision of online public services), most studies up to now have focused on adoption models such as Technology Acceptance Model or Theory of Planned Behavior. To advance on this topic, in this work we analyze how confirmation of citizens’ expectations may influence citizens’ perceptions and behavioral intentions in the context of online public services. As well, due to it...
13 CitationsSource
#1Daniel BelancheH-Index: 16
#2Luis V. CasalóH-Index: 30
Last. Carlos FlaviánH-Index: 51
view all 3 authors...
The increasing use of the Internet has enabled government to promote online initiatives to connect government to citizens. Indeed, the provision of public e-services may be understood as an improvement in the public function of the Administration. However, e-government initiatives are sometimes fruitless since citizens do not accept them. To move on this topic, the objective of this work is to propose a model based on TAM and TPB theories to better understand e-government adoption. In addition, ...